Broken English provides a unique shopping experience featuring uniquely designed jewelry. The items on the Broken English website were designed and fabricated by artists, meeting Broken English's criteria of originality and quality of workmanship. Each piece is individually made and production schedules attempt, as much as possible, to accommodate customer's deliver requests. However, orders not in stock are subject to the availability of raw materials, production and delivery schedules. Also, all of the jewelry is manufactured in a studio setting and features subtle variations in detail and finish from items photographed on our website.
NO SALES TAX
We are a California and New York business; sales tax will only be applied if you live in the states of California, New York or as otherwise required by law.
If you are dissatisfied with any item that you purchased online or wish to exchange it, you may return it to Broken English Designs LLC for credit only under the following conditions, which are strictly observed:
Cancellations must be made within 24 hours from the date your order is received.
Returns must be received within 7 business days of receipt.
Items must be without wear and in pristine condition.
Returned item(s) are in their original packaging.
All special order sales are final, including any alterations and/or modifications requested by customer. A special order includes any item(s) not in stock, which has to be made especially for the customer. Customers will be notified immediately via email regarding this matter and can choose to cancel their purchase within 24 hours of receipt of such notification.
Items purchased on our website cannot be returned to our store locations for credit, nor does our internet return policy apply to items purchased at our stores.
Shipping charges will be deducted from any credits.
All return shipments must be insured for the full dollar amount and shipped back via UPS.
Returns should be sent to:
BROKEN ENGLISH DESIGNS LLC
225 26TH ST #17
SANTA MONICA, CALIFORNIA 90402
We try to maintain our website with currently featured items that are available in inventory. However, due to the handcrafted nature of our jewelry, this is not always possible. If the piece you are interested in is out of stock, we will contact you via email with an estimated shipping date, and you can choose to cancel your order within 24 hours of receipt of such notice. If you choose to go forward with your order, it will be a final sale and the above return policy will apply to your purchase. This policy also applies to any jewelry that is altered or changed pursuant to your request.
Please email us to inquire about the status of your purchase or any additional questions that you might have.
UPS 3-DAY SELECT
UPS 2-DAY AIR
UPS NEXT DAY AIR
Shipping cost will vary due to the option you select.
All orders are subject to merchandise being held in stock and will be shipped by the method requested by customer, if possible within 24 hours of receipt of customer's order. All shipments are subject to payment in full by customer.
We are happy to ship worldwide. We are not responsible for any duties or taxes incurred by the country that we are shipping to.
CREDIT INFORMATION SHARING
We do not share customers credit card information with any third parties or vendors.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
225 26th St Santa Monica California US 90402
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com or by mail at
[Re: Privacy Compliance Officer]
225 26th St Santa Monica California US 90402